Ciri2 Responsible Gaming – Malaysia Safe Play Guide

Responsible gaming means engaging in online gaming activities — including slots, live casino, poker, or Sports Betting such as Malaysia Super League and EPL football — in a controlled, mindful, and safe manner.

Responsible gaming involves a few core principles:

• Only play with money you can afford to lose. Never use savings, bill money, or funds set aside for daily essentials as your betting bankroll.
• Set time and spending limits before you play. Decide how long and how much you are willing to spend before starting a gaming session.
• Accept the outcome of each game with a calm mind. Winning and losing are both part of the game. Don't try to "chase" your losses by placing bigger and bigger bets — this is one of the most dangerous traps in gaming.
• Gaming is not a solution to financial problems. Do not rely on gaming as a way to solve financial problems. Chances are, it will only make things worse.
• Take regular breaks. Avoid playing for extended periods without a break. Stepping away helps you make clearer, smarter decisions.

At ciri2, we provide a range of tools and resources to help you practise responsible gaming with ease and effectiveness. Remember — gaming at ciri2 is for entertainment, not a primary source of income.

Problem gambling can develop gradually, and people often don't notice it in the early stages. Here are some warning signs you should take seriously:

• You feel uncomfortable or restless when you are unable to play.
• You find yourself thinking about gaming even when you're doing something else.
• You are spending more money than you originally planned.
• You hide your gaming habits from family or friends.
• You continue to play even knowing it is having a negative impact on your finances or relationships.
• You borrow money or sell belongings to fund your betting.
• You feel the need to wager increasingly larger amounts to get the same thrill.
• You try to "chase" losses by betting more after losing.
• Gaming is starting to interfere with your work, studies, or personal relationships.
• You feel stressed, guilty, or anxious after a gaming session.

If you recognise any of the signs above in yourself or someone you care about, don't wait. Take immediate action using ciri2's self-control tools, or reach out to our support team for further guidance.

Answer the following questions honestly. If you answer "Yes" to three or more of them, we encourage you to take immediate steps to regain control:

Ciri2 provides a range of self-control tools that you can use at any time, directly from your account settings. All of these tools are free and can be activated without needing to contact the support team:

Ciri2 strictly prohibited anyone under the age of 18 from registering or using our platform in any form. This strict minimum age requirement is one of our core policies and is non-negotiable.

If you share a device with children or teenagers at home, we strongly recommend the following measures to prevent unauthorised access:

• Use a strong, unique password for your ciri2 account and never share your login details with anyone.
• Install parental control software on shared devices to block access to gaming websites.
• Log out of your ciri2 account after every session, especially on shared devices.
• Do not save login credentials automatically in the browser on shared devices.
• Have an open and honest conversation with your children about the risks of online gambling.

If you suspect that someone under the age of 18 has accessed the ciri2 platform, please contact our support team immediately at [email protected] so that we can take the appropriate action.

One of the most practical ways to practise responsible gaming is by setting realistic deposit limits. At ciri2, the minimum deposit starts from as low as RM5 — this allows you to enjoy the fun of slots or live casino without having to spend large amounts.

Here are some smart bankroll management tips for Malaysian players:

• The 10% Method: Don't spend more than 10% of your monthly discretionary income on gaming activities. For example, if your discretionary income is RM500 a month, set your gaming limit at RM50.
• Keep your gaming funds separate from essential expenses: Use a separate payment method or set a monthly deposit limit through your ciri2 account settings. You can make deposits using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks) for easier spending control.
• Treat deposited funds as an entertainment cost: Just as you would pay to watch a movie or dine at a restaurant, treat your gaming funds as an entertainment expense you are prepared to spend — not as an investment that needs to turn a profit.
• Don't chase your losses: If you've reached your loss limit for the day, stop. Don't try to recover your losses by betting more — this is the trap that catches players most often.

Sometimes, the best step is to take a complete break from gaming activities for a while. ciri2 offers two main options for this:

Temporary Break (Cooling-off Period): You can activate a break period lasting 24 hours, 7 days, or 30 days. During this break period, you will not be able to log in or make any deposits to your ciri2 account. Withdrawals of any existing balance can still be processed during this time.

Self-Exclusion: If you feel you need a longer break, you can choose to self-exclude from the ciri2 platform for a set period 6 months, 1 year, or permanently. During the self-exclusion period:

• Your account will be closed and access will be fully blocked.
• You will not receive any marketing communications from ciri2.
• The balance in your account will be processed for withdrawal in accordance with the established procedures.
• To reactivate your account after a self-exclusion period, you will need to contact the ciri2 support team directly and go through a thorough review process.

To activate a break or self-exclusion, go to "Account Settings > Responsible Gaming" or contact our support team via live chat or email at [email protected].

If you or someone you care about needs help with a gaming problem, do not hesitate to reach out to the ciri2 support team or seek professional assistance. Remember, asking for help is a sign of strength, not weakness.

Contact the ciri2 Team:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the ciri2 platform
• Email: [email protected]

Our support team is trained to handle responsible gaming enquiries with full empathy and confidentiality. All discussions are fully confidential.

Ciri2 also encourages members to fully read and understand Terms & Conditions and we are committed to providing a safe, fair, and healthy gaming environment for all members in Malaysia. This page is designed to help you understand the risks associated with gaming, recognise warning signs, and use the tools we provide to ensure your experience at ciri2 remains a healthy form of entertainment.