Ciri2 Terms & Conditions – A Complete Guide for Malaysian Users

By accessing or using the ciri2 platform, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as Privacy Policy and Responsible Gaming Policy us as part of this agreement.

If you do not agree with any part of these Terms & Conditions, you are advised not to use the ciri2 platform. ciri2 reserves the right to amend, add, or remove any part of these Terms & Conditions at any time without prior notice.

These Terms & Conditions are a living document and are subject to change. It is your responsibility to review this page periodically to ensure you remain informed of the latest provisions in effect.

To register and use the ciri2 platform, you must meet the following eligibility requirements:

• You must at least 18 years of age. ciri2 does not permit anyone under the age of 18 to use our platform in any capacity.
• You must be an individual acting on your own behalf and not as an agent or representative of any third party.
• Each user is only permitted to hold one (1) account only. Holding more than one account is a serious violation of these Terms & Conditions and may result in the closure of all associated accounts and forfeiture of any existing balances.
• You must provide complete, accurate, and up-to-date registration details, including your full name, phone number, and a valid email address.
• You are solely responsible for keeping your account password confidential. ciri2 will not be held liable for any losses resulting from unauthorised access to your account.
• Ciri2 reserves the right to request identity verification documents (KYC), such as a copy of your MyKad or passport, for verification and regulatory compliance purposes.

Ciri2 reserves the right to decline any registration application or suspend an existing account at our absolute discretion, including where we suspect fraud, misrepresentation, or a breach of any provision under these Terms & Conditions.

Deposit: ciri2 accepts deposits via a variety of secure and convenient local Malaysian payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, as well as online banking via FPX (Maybank2u, CIMB Clicks). The minimum deposit amount is RM5 and the maximum deposit is subject to platform limits as set from time to time.

• All deposits will be credited to your account within the stipulated timeframe, depending on the payment method selected.
• Ciri2 does not charge any processing fees for deposits; however, payment service providers may impose their own charges.
• Any deposit that fails to process due to incorrect information provided is solely the user's responsibility.

Withdrawal: Withdrawal requests may be submitted at any time, subject to the following conditions:

• The minimum withdrawal amount is RM30.
• All bonuses received must meet the stipulated wagering (rollover) requirements before a withdrawal can be processed.
• Withdrawals will be processed within 1 to 3 working days once the application has been verified and all KYC requirements have been fulfilled.
• Ciri2 reserves the right to suspend or withhold withdrawals if fraud or unusual activity is suspected on the relevant account.
• Withdrawals will be processed to the same payment method used for the deposit, unless otherwise specified by ciri2.

Ciri2 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms and conditions stated alongside each promotion. The following general principles apply to all bonuses:

• Every bonus carries a rollover (wagering) requirements that must be met before any bonus funds can be withdrawn. The rollover requirements for each promotion will be clearly stated in the respective promotion's terms.
• The welcome bonus is only available to new members making their first deposit. One account per individual, one welcome bonus only.
• Ciri2 reserves the right to void any bonus and associated winnings if it is proven that a user has abused the bonus system or provided false information to obtain a bonus.
• Promotions may not be combined unless explicitly stated otherwise by ciri2.
• Ciri2 reserves the right to withdraw, modify, or terminate any promotion at any time without prior notice.

We strongly encourage all members to read the terms of each promotion carefully before accepting any bonus to avoid confusion.

The ciri2 platform offers a wide range of game categories, including online slots, Live Casino, table games, poker, and Sports Betting such as Malaysia Super League football, EPL, badminton, and e-sports. The following general rules apply to all games:

• All games are operated using the Random Number Generator (RNG) which has been certified by independent bodies to ensure full fairness and randomness.
• Game results are final. ciri2 will not reverse or void any completed game results unless a technical error has been verified by our team.
• In the event of a technical disruption during a game session, ciri2 will endeavour to restore the game to its last recorded state. Any winnings not credited due to a technical disruption will be investigated and resolved within a reasonable timeframe.
• The use of automation software, bots, or any tools that provide an unfair advantage to any user is is strictly prohibited and may result in account closure and forfeiture of all balances.
• Ciri2 reserves the right to limit or adjust betting limits for specific games at any time.

As a member of the ciri2 platform, you agree to:

• Using this platform solely for personal entertainment purposes and not for any unlawful activity.
• Not attempting to hack, attack, or disrupt the operations of the ciri2 platform in any way.
• Not transferring funds between other members' accounts without prior written approval from ciri2.
• Not using another person's account or allowing anyone else to use your account.
• Report to the ciri2 support team immediately if you notice any suspicious activity or technical errors on your account.
• Comply with all applicable Malaysian local laws governing the use of online gaming platforms.

Ciri2 strongly encourages responsible gaming. If you feel that gaming is beginning to have a negative impact on your life, please use the self-control tools available on our platform or contact our support team for assistance. More information is available on the Responsible Gaming ours.

Ciri2 reserves the right to suspend, restrict, or close any user account at any time without prior notice if:

• Users found to be in violation of any provision of these Terms & Conditions.
• Fraudulent activity, money laundering, or any other suspected criminal activity is detected.
• The user provided false or misleading information during registration or the KYC process.
• Abuse of the bonus or promotion system is detected.
• More than one account is found to be operated by the same individual.

Users may also request voluntary account closure at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal, subject to compliance with all applicable conditions.

The ciri2 platform is provided on an "as is" basis. While we strive to ensure the platform runs smoothly at all times, ciri2 does not guarantee that the platform will be free from interruptions, errors, or defects at all times.

Ciri2 shall not be held liable for any loss or damage arising from:

• Technical disruptions or internet service outages that are beyond our control.
• Unauthorised access to your account resulting from your own negligence in safeguarding your password.
• Game outcomes that a user considers unsatisfactory, provided no proven technical error has occurred.
• Any financial decisions you make based on your use of the ciri2 platform.

Under no circumstances shall ciri2's maximum total liability to any user exceed the user's net deposit amount in the 30 days preceding the claim.

Ciri2 reserves the right to amend, add, or remove any part of these Terms & Conditions at any time. Amendments will take effect immediately upon being published on this website. It is your responsibility as a member to review this Terms & Conditions page regularly.

If you do not agree with any amendments made, you have the right to stop using the ciri2 platform and close your account. Continued use of the platform after amendments have been published will be considered your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please reach out to our team via:

• Email: [email protected]
• Live Chat: Available 24/7 on the ciri2 platform

Ciri2's customer support team operates 24 hours a day, 7 days a week in Bahasa Malaysia to ensure every enquiry you have is answered promptly and accurately. We are committed to delivering the best experience to every ciri2 member in Malaysia.